Return & Refund Policy
Last Updated: June 2026
At SV Jewels, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange except in cases where the item is defective, damaged, or incorrect.
Only one return request is permitted per order.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging.
- Include any certificates, authenticity cards, or documentation provided with the product.
- Be accompanied by proof of purchase.
To initiate a return, please contact us within 30 days of receiving your order.
Refund Process
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to the original payment method used during checkout. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
Customized & Personalized Products
Customized, personalized, engraved, or made-to-order jewelry items are not eligible for refunds or exchanges unless they arrive damaged or defective.
Gift Cards
Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.
Earrings
For hygiene reasons, pierced earrings cannot be returned or exchanged unless they are faulty or damaged upon arrival.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographs of the product and packaging.
Upon verification, we will arrange a replacement, exchange, or refund at no additional cost.
Order Cancellations
Orders may be canceled before they are processed or shipped.
For customized or personalized orders, cancellation requests must be submitted within 24 hours of placing the order. Once production has begun, cancellation may not be possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A defective product
- A damaged product
- An incorrect item sent by SV Jewels
For high-value returns, we recommend using a trackable and insured shipping service. SV Jewels is not responsible for returns lost during transit.
Comparative Purchasing
Comparative purchasing refers to ordering multiple products with the intention of keeping only one and returning the others.
To maintain fair pricing and product quality, SV Jewels reserves the right to refuse returns or future orders if comparative purchasing activity is identified.
Shipping Fees
Original shipping charges and express delivery fees are non-refundable once an order has been dispatched, except where required by law or in cases of our error.
Promotional Gifts
If your order included a complimentary gift as part of a promotion and the returned items reduce your order value below the promotional requirement:
- The complimentary gift must also be returned unused and in original condition; or
- The retail value of the gift may be deducted from your refund amount.
Contact Us
For return, refund, or exchange requests, please contact us:
SV Jewels
Email: [email protected]
Website: https://svjewels.org
We appreciate your trust in SV Jewels and are committed to providing a smooth and transparent shopping experience.
